Diemme is inspired by the heritage of hiking boots that have been made for centuries in our home region in Italy’s spectacular Dolomite mountains. Diemme designs evolve those traditions, using the finest materials and techniques to make hiking boots and sneakers that go the distance in mountain terrains or pounding city sidewalks.

We make all Diemme products under one roof at our family factory in Onè di Fonte, Veneto, a small town in north-eastern Italy. For centuries, this region has been regarded as the spiritual home of handmade outdoor footwear. Every Diemme pair is hand-crafted by expert workers producing limited production runs of high-quality artisan products. Diemme is sold by of some of the world’s most esteemed retailers.

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Returns & Exchanges

Diemme offers a 14-day return period from the date of delivery for all purchases made on Diemme.com.

Items must be returned in perfect condition: unworn, unwashed, unused, and unaltered, with all original tags and packaging intact. Shoes must be returned in their original, undamaged shoe box, placed inside an additional outer carton to protect it during shipping.

Returns, Exchanges & Store Credit

You can choose between a refund, exchange, or store credit when registering your return:

  • Exchange: One complimentary exchange is offered for a different size or another available full-price item. Availability is not guaranteed, so we recommend initiating your return as soon as possible, or choose Instant Exchange for a faster exchange process.

  • Refund: Refunds are issued to the original payment method. A return fee of €25 will be deducted. Original shipping costs are non-refundable for customers outside the European Union or the EFTA markets (Norway, Iceland, and Liechtenstein).

  • Store Credit: Receive +15% extra value (excluding shipping), valid for two years and usable like a digital gift card.

For a faster process, you can select an 'instant return' when submitting your return. This allows us to initiate your refund or exchange immediately. A temporary card hold will be placed for authentication and released automatically within seven days.

Returns are processed within 3 days after arrival at our warehouse.

Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from your contract, which means you may cancel all or part of your purchase for any reason within 14 days from the day you receive your order, unless a statutory exception applies. This applies to customers located in the EU or EFTA markets (Norway, Iceland, and Liechtenstein). Please register your withdrawal as a regular return in our return portal below. 

Claims

If you received a defective or incorrect item, please contact us at web@diemme.com with a short description and photos of the issue, and we’ll assist you as quickly as possible.

Start your return

Register your return here

If you have any questions, feel free to contact us at web@diemme.com.