Returns & exchanges

Diemme offers 14-day return policy. You have 14 days from receipt date to send the merchandise for return or exchange. All returns must be purchased from diemme.com. 

Items must be returned to us in perfect condition, meaning that they have to be unworn, unwashed, unused and unaltered. Make sure all products are returned exactly as you received them, with original tags attached and their original, undamaged shoe box. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging. Return package can be send to:

Diemme Fashion Group Srl (Web Returns)
Via delle Industrie 81
31010 Onè di Fonte (TV)
Italy

Please contact us at web@diemme.com with your order number if you did not received a pre-paid return shipping label. In the email, please include your order number, the list of items you would like to return.