Diemme is inspired by the heritage of hiking boots that have been made for centuries in our home region in Italy’s spectacular Dolomite mountains. Diemme designs evolve those traditions, using the finest materials and techniques to make hiking boots and sneakers that go the distance in mountain terrains or pounding city sidewalks.

We make all Diemme products under one roof at our family factory in Onè di Fonte, Veneto, a small town in north-eastern Italy. For centuries, this region has been regarded as the spiritual home of handmade outdoor footwear. Every Diemme pair is hand-crafted by expert workers producing limited production runs of high-quality artisan products. Diemme is sold by of some of the world’s most esteemed retailers.

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Shipping

Diemme offers free express worldwide (delivery to Hong Kong is currently unavailable) shipping on all orders over €150. Additional charge of €15 will apply for orders below €150. Your order will be processed within 1-2 working days, after credit card authorization is complete.

All orders are shipped with DHL and require a signature upon delivery. DHL operating hours are usually between 9:00am – 6:00pm on working days. Therefor we advise to use alternate delivery address, for example work address, when placing the order. Kindly note that DHL cannot deliver to P.O. Boxes and APO/FPO addresses.

Service type

DHL Express Worldwide

Estimated delivery

2-5 business days. (Delivery to rural areas may result in longer delivery time). 

Cost

15 EUR for orders below €150. Free for orders above €150

Returns & exchanges

Diemme offers 14-day return policy. You have 14 days from receipt date to send the merchandise for return or exchange. All returns must be purchased from diemme.com. 

Items must be returned to us in perfect condition, meaning that they have to be unworn, unwashed, unused and unaltered. Make sure all products are returned exactly as you received them, with original tags attached and their original, undamaged shoe box. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging. 

Exchange process:

Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return, please see the important information section above for a complete list of criteria.
1. If you would like to make an exchange, please click here to proceed and you will be directed to our service for exchange. Please follow the steps and don't forget to choose the exchange tab at the top.
2. When the form has been submitted, we will come back to you in a separate email with further instructions.
3. Your return will be processed within 3 days from the delivery date at the warehouse.

*Exchange cost: Free. We offer one free exchange per order, and shipping costs for a second exchange will not be covered.


Return process:

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return, please see the important information section above for a complete list of criteria.
2. If you would like to make a return, please click here to proceed and you will be directed to our service for returns. Please follow the steps and don't forget to choose the return tab at the top.
3. When the form has been submitted, we will come back to you in a separate email with further instructions.
4. Your return will be accepted within 14 days from the delivery date at the warehouse.

*Refund cost: Your refund will be credited to the original purchaser's credit card. Diemme have a return cost of 25 EUR for all returns. The shipping fee (with the exception of orders which qualifies for free shipping) will not be refunded in any case.

Store credit process:

Diemme offers store credit as an alternative to returns. This will give you a store credit of 15% more than your original purchase value (shipping not included), and can be used to buy any items in our webshop similar to a gift card. 

  1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return, please see the important information section above for a complete list of criteria.
  2. If you would like to transfer your purchase to store credit, please click here to proceed and you will be directed to our return service. Please follow the steps and don't forget to choose store credit as your preferred alternative. 
  3. When the form has been submitted, we will come back to you in a separate email with further instructions.
  4. Your return will be processed within 7 days from the delivery date at the warehouse, and your store credit activated after the handling of the return is complete. 

*Store credit cost: Free.


Claim process:

If you have received an item with defects or if you have received the wrong item entierly (wrong size, color or product) from what you have ordered, please follow the instructions below.

1. If you would like to make an exchange, please click here to proceed and you will be directed to our service for exchange. Please follow the steps on our service to make a claim under the exchange tab.
2. Don't forget to attach a photo of the defect (use the QR code to upload image) and choose the claim tab at the top. When the form has been submitted, we will come back to you in a separate email with further instructions.
3. Your claim will be processed within 14 days from the delivery date at the warehouse.

 *Claim cost: Free.



Please contact us at web@diemme.com if you have any further questions.