Diemme is inspired by the heritage of hiking boots that have been made for centuries in our home region in Italy’s spectacular Dolomite mountains. Diemme designs evolve those traditions, using the finest materials and techniques to make hiking boots and sneakers that go the distance in mountain terrains or pounding city sidewalks.

We make all Diemme products under one roof at our family factory in Onè di Fonte, Veneto, a small town in north-eastern Italy. For centuries, this region has been regarded as the spiritual home of handmade outdoor footwear. Every Diemme pair is hand-crafted by expert workers producing limited production runs of high-quality artisan products. Diemme is sold by of some of the world’s most esteemed retailers.

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Shipping

Diemme offers free express worldwide (delivery to Hong Kong is currently unavailable) shipping on all orders over €150. Additional charge of €15 will apply for orders below €150. Your order will be processed within 1-2 working days, after credit card authorization is complete.

All orders are shipped with DHL and require a signature upon delivery. DHL operating hours are usually between 9:00am – 6:00pm on working days. Therefor we advise to use alternate delivery address, for example work address, when placing the order. Kindly note that DHL cannot deliver to P.O. Boxes and APO/FPO addresses.

Service type

DHL Express Worldwide

Estimated delivery

2-5 business days. (Delivery to rural areas may result in longer delivery time)

Cost

15 EUR for orders below €150. Free for orders above €150

Returns & exchanges

Diemme offers 14-day return policy. You have 14 days from receipt date to send the merchandise for return or exchange. All returns must be purchased from diemme.com. 

Items must be returned to us in perfect condition, meaning that they have to be unworn, unwashed, unused and unaltered. Make sure all products are returned exactly as you received them, with original tags attached and their original, undamaged shoe box. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging. Return package can be send to:

Diemme Fashion Group Srl (Web Returns)
Via delle Industrie 81
31010 Onè di Fonte (TV)
Italy

Please contact us at web@diemme.com with your order number if you did not received a pre-paid return shipping label. In the email, please include your order number, the list of items you would like to return.