Taxes & duties


All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the product price.

Rest of the World

On checkout Italian value-added tax (22%), will be deducted from the final price. Delivery is on a DAP (Delivery At Place) basis, meaning, orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Order status

Shipping confirmation email will be sent to you once your order has been processed and shipped. All orders are fully traceable on designated forwarders’ websites. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

First-time orders

For security reasons, Diemme reserves the right to ship first-time orders only to cardholder’s billing or work address that can be verified. To avoid any delays, please make sure to provide us with correct billing and shipping information associated with your credit/debit card. Please also ensure that your other contact information is filled in accurately so we can get in touch with you, if necessary.