Grappa Hiker Cloud Cream W

Diemme uses the standard EU shoe size system, but some sizes will vary due to insoles, padding and other factors. This size chart is a general guide and does not necessarily provide your correct Diemme shoe size. Please use the Fit Predictor service to identify your recommended shoe size for each specific Diemme style.

Please note that our men's and women's sizes are within the same size system. We encourage you to check both gender categories if your size is sold out.

EU	UK	US (Women)	US (Men)	CM
35	2 ½	4	3 ½	22
36	3 ¼	5	4 ¼	22.5
37	4	6	5	23.5
38	5	7	6	24
39	5 ¾	8	7	24.5
40	6 ½	8 ½	7 ½	25.5
41	7 ¼	9	8	26
42	8	10	9	26.5
43	8 ¾	11	10	27.5
44	9 ¾	11 ½	10 ½	28
45	10 ½	12	11	28.5
46	11 ¼	13	12	29.5
47	12	14	13	30

Product care guide - Suede Leather

 

Everyday cleaning

Use a dry brush to remove any loose dirt or use an eraser to remove any blemishes

Tougher spots

Use minimal liquid when cleaning suede. Use a foam or a soft brush. Apply soap directly onto the brush/foam and target the specific areas. Use a cloth to dry and intermittently use a suede brush to help lift the nap back.

Preventive care

When the suede is dry, spay an even layer of impregnating/water-proofing spray on the shoe.

Diemme offers express worldwide shipping on all orders, except for Hong Kong. Orders are processed within 1-2 working days after credit card authorization. We use DHL Express Worldwide for shipping, which requires a signature upon delivery. Delivery typically takes 2-5 business days, though this may be longer for rural areas. The shipping cost is a flat rate of 20 EUR for all orders.

DHL’s operating hours are from 9:00am to 6:00pm on working days. We advise using an alternate delivery address, such as a workplace, for convenience. Please note that DHL cannot deliver to P.O. Boxes and APO/FPO addresses.

For any questions, our customer service team can be contacted at web@diemme.com

Diemme offers a 14-day return and exchange policy for items purchased from diemme.com, with conditions for items to be in perfect, original condition. For exchanges and returns, follow our straightforward online process. The first exchange per order is free, while a 25 EUR fee applies to returns. For defective or incorrect items, our claim process ensures a swift resolution. For store credit returns, enjoy an additional 15% value on your original purchase.

For detailed information on each process, including conditions and steps, please visit our returns & exchanges page or contact us at web@diemme.com.